A couple years ago for snowboard.com I helped put together a comprehensive list of online snowboard shops that people could purchase gear from and hear other member’s feedback. I posted that list down below.
The three shops that I consistently purchase from are Evo, Dogfunk/Backcountry, and Wave Rave. Each of them I’ve encountered great service, good selection and good prices. Occasionally I’ll purchase from other snowboard shops including those in my hometown of Steamboat Springs like Powdertools and Powder Pursuits (best to visit in person, but not a big online store)
Depending what you are purchasing, the return policy is very important. If a shop gives you store credit, but does not offer a refund for something they don’t have in stock…that is a poor return policy. So be aware of other consumer reviews and choose your online shops wisely. Tightboards is in the middle of this problem and there are many complaints on the internet about them not fulfilling what’s in stock, not offering a refund and quite frankly…lacking customer service.
In this day and age, you can always find a shop willing to give you free shipping for purchases over a certain amount. Even subscribing to snowboard shop newsletters will get you discounts and deals not announced to the public. Tactics is really good at offering discounts to it’s newsletter readers. Sierrasnowboard offers daily giveaways and other special offers that are good to take advantage of.
It does come down to supporting your shops. I am a huge supporter of Evo in Seattle since I used to visit the shop, know some of the staff and like the selection. They are generally the first shop I check out when making purchases. If there’s a price difference from them to another shop that I’ve never ordered with or heard about…I’ll take Evo knowing that I’ll get the product with less hassles. Sometimes it’s not worth taking the risk over a couple bucks. Dogfunk has always been very good to me, good selection and quick delivery. Wave Rave I purchased my Burton luggage from when they offered a 50% off deal. They called me right away when they found out that the luggage was sold seconds before I bought it. Then when the order got cancelled by that person they called me again to see if I was still interested. That’s good customer service and they retained me as a customer.
Find a shop that treats you well as a customer. Sometimes the best deals are not worth the hidden agendas or problems you might discover.
United States Online Snowboard Shops
www.aspenskiandboard.com
Brands: 5150, Arbor, Atomic, Burton, DC, Flow, GNU, K2, Lamar, Lib Tech, Morrow, Nitro, Ride, Rome, Rossignol, Roxy, Salomon, 32
Location: Lewis Center, Ohio (near Columbus.)
Shipping Information: Free Ground Shipping on orders over $50, US continental only.
International Shipping Information:
Return Policy:
Reviews:
”I bought my Ride Society from them, they didn’t have my size so they special ordered it from Ride and gave me 20% off (hell yes!) They also expressed shipped it for free. Excellent site, the customer service chick was really sweet too.” Jey 18 10/23/2006
www.altrec.com
Brands: The North Face, Mountain Hardware, Arc’Teryx, Nike, Patagonia, Keen, Merrell Shoes, Outdoor Research, Salomon, Billabong, Roxy, Water Girl, QuickSilver, Oakley, Burton, Osprey, Dakine, Camelbak, Smith, Life-link, Giro, Pro-tec and more
Location: Kirkland, WA
Shipping Information: Receive FREE GROUND SHIPPING on all purchases of $45.00 or more within the Contiguous U.S. Exceptionally large/heavy items, such as a kayak or Special Order items, may require an additional Handling Charge as noted on each product page.
International Shipping Information: International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment. The rules for these fees vary by country, and your local government determines the duty and customs charges. Custom procedures may delay shipments
Return Policy: Returns can take 10-14 business days to receive and we process within 48 hours of receipt. We handle all exchanges as separate invoices from the original order. Please follow the above returns process and place a NEW ORDER for the new items you would like. Your return will be credited to your credit card and any new order will be a new charge.
www.backcountry.com
Brands: 686, Anon, Arbor, Arc’teryx, Bent Metal, Betty Rides, Burton, Capita, Coal, Dakine, DC, Dragon, Drake, Electric, Flow, Forum, Foursquare, Giro, GNU, Head, K2, Level, Never Summer, Nidecker, Nikita, Nitro, Nikwax, Northwave, Oakley, Ogio, Omatic, Option, Palmer, POW, Quiksilver, Ride, Rome, Salomon, Sessions, Skullcandy, Smith, Spy, 32, Unity, Vans, Volcom.
Location: West Valley City, Utah
Shipping Information: Backcountry.com uses UPS for all shipping outside the Continental United States. We have found this method to be quick, secure, and cost effective. UPS estimates between 5-10 business days shipping time.
International Shipping Information: Because international shipping rates can vary significantly based on weight and destination, we ask that you contact us for estimated shipping charges. All international orders are subject to applicable customs duties and associated assessments and fees.
Return Policy: We will gladly ship the exchange for free or give you a full refund. Fill out proper return paperwork and follow return directions.
Reviews:
“I can 2nd backcountry.com. You can often find items on sale or heavily discounted in their outlet store. Fast shipping too.” DPK 6/21/05
www.ccs.com
Brands: Burton, DC, Forum, Foursquare, Grenade, Neff, Rome, Santa Cruz, Skullcandy, Special Blend, Spy, Venture, Volcom,
Location: Westerville, Ohio
Shipping Information: Regular shipping (standard Ground) within the United States takes 7-10 business days.
International Shipping Information: Shipping is available for international orders (including Canada). And additional $30 will be added to your standard shipping charges.
Return Policy: Please return any item within 60 days from the ship date. We’ll be glad to make an exchange, credit your account or refund your payment. After 60 days we’ll be glad to issue a merchandise credit.
www.dogfunk.com
Brands: 32, 686, Academy, Airblaster, Analog, Anon, Arbor, Atomic, Bakoda, Bent Metal, Betty Rides, Bonfire, Burton, Capita, Celtek, Coal, Dakine, DC, Defcon, Demon, Dragon, Drake, Drop, eesa, Electric, Endeavor, Flow, flux, Forum, Foursquare, Giro, Head, Holden, Kicker Fucker Chicken, K2, L1, Level, Lib Tech, Neff, Never Summer, Nidecker, Nikita, Nitro, Northwave, Omatic, Oakley, Ogio, Option, Palmer, Planet Earth, POW, Protec, Quicksilver, Raiden, Ride, Rome, Roxy, Salomon, Sapient, Scott, Skull Candy, Smith, Special Blend, Spy, Technine, Union, Unity, Vans, Volcom, Von Zipper.
Location: West Valley City, Utah
Shipping Information: We offer Free Shipping on orders over $50 shipped within the contiguous United States…that’s the lower 48 to you and me. If your order is received before 5 PM Eastern Standard Time, we will make every effort to get it out the same day. Make sure to take Free Shipping into account when comparing prices.
International Shipping Information: Dogfunk.com uses UPS Worldwide Express or Worldwide Expedited for all shipping outside the United States. We have found this method to be quick, secure, and cost effective. Please see website directions before placing order for international shipping. Some products cannot be delivered outside the US
Return Policy: If for any reason you are unsatisfied with your purchase, please return it to us. We will gladly ship the exchange for free or give you a full refund. Please see website for specific details and instructions.
www.emagenetwork.com
Brands: 32, 686, Academy, Airblaster, Anon, Bonfire, Burton, Capita, Coal, Drop, Electric, Flow, Grenade, Holden, Never Summer, NFA, Nikita, Oakley, Option, Protec, Salomon, Santa Cruz, Sessions, Signal, Spacecraft, Technine, Vans, Velvet, Volcom
Location: Denver, Colorado
Shipping Information: Emage Network uses UPS and USPS for all shipments. We ship as fast as possible. All shipping rates Include Shipping, Handling, and Insurance.
International Shipping Information: Will ship to Canada, but confirm by contact with their store.
Return Policy: Call 720.855.8297 within 5 business days from receipt of goods to obtain an “RA” code. Absolutely no returns or exchanges will be accepted if the package isn’t clearly marked with the “Return Authorization code”. Upon approval, merchandise meeting the following criteria may be returned (freight prepaid) for an exchange or in-house credit only. NO CASH REFUNDS.
www.eternalsnow.com
Brands: 32, 686, Academy, Airblaster, Anon, Burton, Capita, Dakine, DC, Dragon, Drake, Electric, Endeavor, Flow, Forum, Foursquare, Giro, Grenade, Holden, I.S., Jeenyus, M3, Mission Six, Neff, Nikita, Nitro, Option, Palmer, Planet Earth, Protec, Random, RED, Ride, Rome, Santa Cruz, Section, Sessions, Stepchild, Spacecraft, Spy, Technine, Union, Vans, Volcom, Von Zipper.
Location: Sparks, Nevada
Shipping Information: Regular Shipping and Express Shipping. Shipping Fees on website.
International Shipping Information: Canadian orders add $10.00 to regular shipping charge
(All Canada orders are shipped USPS Airmail – No Express shipping to Canada). No International Orders due to supplier restrictions.
Return Policy: If you are not entirely satisfied with an item, please call us first for a Return Authorization Number (RA); we will give you an RA number and instructions. Return the item to us unused within 30 days of purchase for an exchange or refund of the purchase price(minus all shipping charges). Exchanged items will be subject to additional shipping charges. (After 30 days, return is subject to authorization and a 10% restocking fee)
Reviews:
“I really have to give props to eternal snow. They have excellent service. I ordered from them many times and had nothing but a positive experience.” capita 3/16/05
“props to eternal!! best online shop ever!!” capita 686 3/23/05
www.evogear.com
Brands: 686, 32, Analog, Anon, Arbor, Atomic, Bakoda, Bataleon, BCA, Bonfire, capita,coal, Dakine, Deeluxe, Defcon, Defective, Dragon, Electric, Flow, Forum, Giro, GNU, Grenade, Head, Holden, K2, Level, Lib Tech, Never Summer, Nikita, Nitro, Oakley, Omatic, Option, POW, Protec, Raiden, RED, Ride, Salomon, Scott, Smith, Spacecraft, The North Face, Union, Vans, Von Zipper.
Location: Seattle, Washington
Shipping Information: Standard ground shipping is provided by DHL on domestic purchases and delivery times average from 1-6 business days depending on your location.
International Shipping Information: International shipments (outside of the US and Canada) cannot be placed online. We can ship internationally, but this has to be arranged by one of our customer service reps.
Return Policy: Our return policy is simple. Every item we sell comes with our 100% satisfaction guarantee. We will issue a full refund on merchandise that is new or unused and returned with the original packaging in resalable condition within 30 days of purchase date for any reason.. Contact store to get specific information.
www.glassandpowder.com
Brands: 32, Bakoda, Burton, Capita, Coalition, Dakine, Dragon, Drake, Flow, Forum, GNU, Lib Tech, Never Summer, Northwave, Oakley, Raiden, Rome, Roxy, Union.
Location: Richmond, Virginia
Shipping Information: All shipments within the Continental United States will be shipped via UPS or Fed Ex per Glass & Powder Board shop. Express Shipping Available.
International Shipping Information: All international orders must submit an email inquiry requesting a shipping quote prior to submitting Paypal payment. Glass & Powder Board shop offers discounted and insured international shipping options. Please email info@glassandpowder.com for an international shipping quote. Please include a list of items you wish to purchase, your complete shipping address, country and postal code.
Return Policy: Must be made within 30 days of delivery, must have valid return authorization number. Must be accompanied by receipt and in original unused condition for return, exchange or credit.
www.thejibshop.com
Brands Dakine, DC, Flow, Giro, Helly Hanson, K2, Oakley, Quiksilver, Ride, Rome, Roxy, Salomon, Section, Smith, Volcom, Spy, DNA, Nomis, Spacecraft, 686 and Grenade.
Location: Pittsburgh, Pennsylvania
Shipping Information: Free shipping to the continental US on most orders over $50. Main carrier is UPS and DHL. All orders valued at $500 or more will be sent signiture required
International Shipping Information: International orders are excluded from free shipping over $50 policy
Return Policy: A full refund will be issued on merchandise that is new or unused and returned with the original packaging in resalable condition within 15 days of purchase date for any reason.
Other: The Jib Shop will not only match but beat the price of any competitor (auction sites such as e-bay excluded). If you can find the exact item you want for a lower price, call or e-mail the Jib Shop with a direct link to the product and the Jib Shop will charge you 95% of the competitors price.
Reviews:
www.k5.com
Brands:686, analog, anon, arbor,burton, bakoda, dakine, DC, dragon, electric, forum, grenade, galaxy, holden, jeenyus, libtech, mission six, never summer, palmer, planet earth, protec, quicksilver, ride, rome, red, roxy, santa cruize, sessions, smith, special blend, spy, thirtytwo, vans, volcom, Von Zipper.
Location: Poway, CA
Shipping Information: Free shipping on regular orders over $60 (does not include sale items). No Sales tax.
International Shipping Information: We currently ship to these Countries: Australia, Austria, Belgium, Canada, Denmark, England, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Italy, Japan, Liechtenstein, Netherlands, New Zealand, Norway, Portugal, Scotland, Spain, Sweden, Switzerland, Wales. We use Fed Ex Express. Freight charges are calculated by weight. Your total freight charge is calculated at the end of the check out process. All International Orders may and most likely will be subject to Customs Duties, Tariffs, VAT’s and any other fee your country charges. International customers are responsible for all shipping charges, including exchanges.
Return Policy: You may return merchandise up to 30 days from invoice date or shipment date. ( Holiday returns are 30 days from Christmas Day, starting with purchases after October 1) All items must be unused and resell able. You may receive a refund**, replacement or online store credit. Items purchased from our retail stores must be returned to a retail store location. Items purchased online can be exchanged at our Retail stores, however no refund or store credit can be issued from any Retail Store.
If we shipped you an item that was wrong or damaged, we will gladly issue a call tag or refund your prepaid return shipping charge*. Otherwise, all returns must be returned pre-paid*. We suggest you return your merchandise via UPS, Federal Express or insured Parcel Post. . (For tracking purposes) (The US Postal Service has been terrible lately!)
www.outdoordivas.com
Brands: Anon, B by Burton, Black Diamond, Burton, Dakine, Giro, Head, Helly Hansen, K2, Never Summer, Roxy, Smartwool, Superfeet, Vans
Location: Boulder and Denver, Colorado
Shipping Information: Free shipping on orders over $149 in the continuous United States (lower 48). Offers Standard Shipping and Expedited Shipping through UPS. Offers shipping to PO Boxes and APO addresses throughout the United States Post Office.
International Shipping Information: Unfortunately, at this time, we are unable to ship to destinations outside of the United States.
Return Policy: Outdoor DIVAS strives to delight each and every customer by providing diverse, high-quality products that will meet and exceed your expectations. If for any reason you decide that a product is not suitable for your needs please feel free to return the unused, unaltered and unwashed items within 30 days of purchase for either a full refund or exchange. Simply follow the instructions on the Return and Exchange Form included in your original shipment. Original tags and receipts of purchase must accompany all returns. Returns due to manufacturers defect will be handled according to the manufacturers policies.
www.rememberdelaware.com
Brands: Atomic, Arbor, Bern, Camelbak, Capita, Coal, Dakine, DC, Electric, Flow, GNU, Head, Neff, Lib Tech, Ogio, Smith, Union, Von Zipper.
Location: Salt Lake City, Utah
Shipping Information: Free UPS shipping in US for orders over $50. In-stock products are usually shipped within 48 hours. Some orders may require extra processing time for various reasons. You will be notified of any delays. If you have ordered an item that is out-of-stock, we will attempt to contact you immediately. It will usually only take a few extra days for us to order it in and ship it out. Delays may also occur if your credit card was declined or if your billing address was entered incorrectly.
International Shipping Information: International orders may be subject to tariffs, customs duties and associated assessments. Inquire locally. These fees may include Import Duties, Value Added Taxes (VAT), and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by rememberdelaware.com does NOT include any of these fees. You will normally be charged customs fees by the company that delivers the package. Please be aware that the purchaser is liable for return shipping costs on packages that are sent back to us due to tariffs and customs fees.
Return Policy: For a full cash refund or online credit, item(s) must be returned within 30 days of receiving them in original packaging and in new condition. Follow online directions to do a return.
Reviews:
“Awsome site, limited binding selection, but some killer closeout specials. The customer service is super friendly and after you buy something you get 10% off your next purchase. Also you can purchase 100 dollar gift certificates for 90 dollars :] . I just picked up a Capita Outdoor Living 05/06 for 260 shipped with a free dakine boardbag.” Jeff Beck 11/28/2006
www.sfosnow.com
Brands: 32, Arnette, Burton, Camelback, Clive, Dakine, DC, Dragon, Drake, Flow, Forum, Foursquare, K2, Lib Tech, Never Summer, Nidecker, Northwave, Oakley, Option, Palmer, Planet Earth, Ride, Rome, Salomon, Santa Cruz, Smith, Special Blend, Spy, Vans, Velvet, Von Zipper
Location: San Francisco, California
Shipping Information: Free shipping for orders $99 and up, continental US only.
International Shipping Information: Does not say.
Return Policy: Does not say.
www.shoptheblend.com
Brands: Bluebird, Capita, Coal, Dakine, Deeluxe, Electric, Forum, Foursquare, Grenade, Rome, Skullcandy, Snowrev, Special Blend, Thirty Two, Union, Volcom.
Location: 17 East 3rd Street, Jamestown, NY 14701. US Toll Free: 1-866-681-5423. International: (716) 665-3023
Shipping Information: Free UPS ground shipping on all orders over $50.00! Shipping can take from 7-10 business days for domestica orders depending on your location. Overnight and next day shipping is also available (see shipping page for additional rates).
International Shipping Information: The easiest way to place an international order is to call us at 716-664-3023. Shipping options are currently limited on the site. We will be adding more options as soon as possible.
Return Policy: You are responsible for shipping cost on returned or warranty items unless we shipped you a wrong item. Any warranty issues for manufacturer defects must be accompanied with a copy of a receipt and will only be processed at the discretion of our warranty manager.
www.shorelinesnowboards.com
Brands: 686, Analog, Arbor, Automation, Bent Metal, Burton, Dakine, DC, Flow, GNU, Grenade, K2, Lib Tech, Nitro, Nixon, Ride, Rome, Roxy, Sector, Smith, Spy, Steepwater, Technine, Volcom
Location: Stateline, Nevada aka Lake Tahoe
Shipping Information: FREE GROUND SHIPPING in the U.S. on all orders over $50.
International Shipping Information: Does not say.
Return Policy: All returns and exchanges must take place within 30 days of purchase. All exchanges and refund requests must be accompanied by proof of purchase with payment information and you must fill out the Return/Exchange Form.
www.sidewayspeople.com
Brands: 686, Adio, Agency, Analog, Anon, Backhill, Bakoda, Billabong, Bonfire, Burton, Capita, Celsius, Dakine, DC, Drake, Endeavor, Flow, Flux, Foursquare, GNU, Hammer, Holden, Jeenyus, K2, Level, Mission Six, Nitro, Oakley, Option, Palmer, Quiksilver, RED, Ride, Rome, Rossignol, Roxy, Salomon, Santa Cruz, Sims, Special Blend, Spy, Technine, Unity, Vans, Volcom, Von Zipper.
Location: Kalamazoo, Michigan
Shipping Information: We ship ONLY via USPS or FedEx. We will NOT ship any other method at your request
International Shipping Information: Sidewayspeople ships all over the world, but we ONLY SHIP TO THE CREDIT CARD BILLING ADDRESS. International orders typically ship via USPS Airmail Parcel Post (2-4 WEEK delivery time) with no tracking number. All international shipping options now come with insurance.
Return Policy: Returns or exchanges can be made ONLY after contacting customer service to obtain an RMA number. All returns and exchanges from orders placed within the US must be done within 30 days and 60 days for international orders
Reviews:
“www.sidewayspeople.com is cool if you’re cheap like me. good live customer service and quick shipping, plus lots of clearance stuff.” Doublefelix 10/25/05
www.sierrasnowboard.com
Brands: 32, 686, anon, Arbor, Atomic, bakoda, bonfire, burton, capita, coal, dakine, deeluxe, drake, eesa, flow, forum, foursquare, GNU, Head, Holden, K2, Lib Tech, Nikita, Northwave, Palmer, Planet Earth, Quiksilver, Ride, Rome, Rossignol, Roxy, Salomon, section, signal, smith, special blend, spy, Union, vans, von zipper.
Location: Sacramento, CA
Shipping Information: Orders are shipped within 36 hours of being ordered. (Mon- Fri), UPS ships Mon-Fr and cannot ship to P.O, A.P.O or F.P.O. boxes.
International Shipping Information: International orders will only ship to the cardholder’s billing address. Additionally we cannot ship BURTON product internationally. We offer International Flat Rate Shipping. The charge will be added after your order has been placed. You WILL NOT see this charge in your shopping cart.
Return Policy: Online Purchase: 30 Days from the date of purchase for full refund or exchanges. All merchandise must be in new and unused condition with original packaging
Review:
“I’ve been on the SierraSnowboard forums for about four months, bought a few things from them, ranging from base cleaner and a scraper to Union Data bindings. I like the shop quite a bit and between their prices and generally friendly demeanor. I’ve had nothing but good experiences with them, over the phone, online, and in person.” Kimchi 2/5/2007
Skyehigh.com
Brands: 32, 686, Arbor, Dakine, Flow, Never Summer, Nikita, Rome, Technine, Vans
Location: Rochester, NY
Shipping Information: Ships UPS Ground. We do our best to handle all orders as they are received, as quickly as possible. We handle most orders in the afternoon and any order received before 5pm will be shipped the same day, Monday through Friday. All orders received after 5pm will be shipped on the next business day.
International Shipping Information: We will handle international orders on an order-by-order basis. Please email us before ordering with your address so that we may calculate the best price for you. Be aware that International Shipping charges for snowboards are often in excess of $100.
Return Policy: Call us to let us know there was a problem, and we will give you instructions on how to return the product. When you return an item, we will credit your credit card minus a 15% restocking fee. Credits will be applied as soon as the item is received by us, usually the same day they are received. Returns must be made within 30 days of your receipt of the order, and all items must be in their ORIGINAL, UNUSED condition to be credited. Returns after 30 days ARE NOT ACCEPTED and will be returned to the customer.
Reviews:
“I also just had an awesome experience with Skyehigh. I dealt with them through their ebay store where I was able to get the 686 smarty complete pants and jacket for the lowest price on the internet… they actually had it in stock. Had to return it once because of size, no problem getting the second one, he even shipped it before he had the original back so that I could be all set up for opening day. Then the second one came missing the base layer so he immediately sent out one with a free skyehigh t-shirt. Very speedy shipping, Danny was a pleasure to do business with, they come highly recommended” Snowman686 11/29/2006
www.sportsbasement.com
Brands: Bonfire, Burton, Dakine, Flow, Salomon, Smartwool, Spy, Superfeet,
Location: San Francisco, CA
Shipping Information: Ships Fedex. Please note that all Snowboards, Snowboard boots and other clearly noted oversize items require a $20.00 Oversize Shipping Charge. This charge is included in the price of the item.
International Shipping Information: Does not say.
Return Policy: 30-day money back guarantee
If you are not satisfied with your purchase, we offer an unconditional return policy for 30 days from the time you receive your package. Simply return the item in its original, unused condition, including all original tags, within 30 days for a merchandise credit or a full refund. Refund Policy
We will accept returns for any reason. If you are returning an item that you do not like, that does not fit, or you do not want for any other reason, please ship it back according to the return instructions on the back of your invoice. Please note that we do not credit for shipping and handling
Reviews
“I got a pair of Spy Orbits and they were $25 less than anywhere else. That let me get the fast shipping :)” blackg 1/2/2007
Snowboards-for-sale.com
Brands: Authorized Online Dealer of Anon, Bern, Burton, Dakine, Demon, Flux, Giro, Inno Racks, Morrow, Neff, Protec, RED, Skullcandy, Technine, Unity.
Location: San Clemente, California
Inventory Status: All items on site are in stock and managed with a real-time inventory management system. Margin of error < style="font-weight: bold;">Shipping Information: All US orders ship via UPS with free domestic ground shipping on orders > $99 excluding large/oversize items, no PO Boxes.
International Shipping Information: International orders ship via USPS and boards > 152cm are able to be shipped overseas.
Return Policy: Automated RMA processing via customer login center. Full refund or exchange if returned in sellable condition within 30 days of purchase.
Customer Service: Toll free (888) 777-7212, via email: info@snowboards_for_sale.com or IM: GTalk: snowboards4sale, Yahoo: boarder_momma, AIM: snowboards4sale
Reviews: Online reviews here
www.summitonline.com
Brands: Arbor, Atomic, Bakoda, Bonfire, Drake, Giro, GNU, Joyride, K2, Lamar, Liquid, Morrow, Northwave, Original Sin, Palmer, Ride, Roxy, Salomon, Sims, Spy, Vans, Von Zipper, Zeal
Location: Bloomfield Hills, Michigan
Shipping Information: SummitOnline.com ships via UPS / USPS throughout the continental US.
International Shipping Information: SummitOnline.com ships via UPS / USPS throughout Canada and the UK. We ship to the UK Via UPS World Wide Express.
Return Policy: Please return within 30 days if not satisfied with your purchase as long as the product has not been used and is in its original condition. Contact website to find return specific information.
www.surftheearthsnowboards.com/
Brands: Agency, Arbor, Atomic, Bakoda, Bent Metal, Billabong, Bonfire, Dakine, Dragon, Drake, Electric, Flow, Flux, Foursquare, Giro, GNU, Grenade, Holden, IS, Jeenyus, K2, Lib Tech, M6, Nitro, Northwave, Palmer, Planet Earth, Raiden, Ride, Roxy, Salomon, Sapient, Special Blend, Vans, Venue, Volcom, Von Zipper.
Location: Killington, Vermont
Shipping Information: We use UPS for our shipments, the level of service can be selected during checkout. For shipments to an Alaska or Hawaii address, we recommend using USPS Priority Mail for most items. UPS only provides 2-Day or Next Day Services available to these areas.
International Shipping Information: Many companies do not allow us to ship their items outside of the United States. We respect and abide by these companies wishes. If you have questions regarding ordering an item and having it shipped overseas, please contact us with the item number and we will be able to let you know if this is possible
Return Policy: You can return an item for a refund or exchange by calling us for an RA within 14 days of receipt. After 14 days, merchandise credit can only be issued. After 30 days, a request for a refund or credit will be denied.
www.tactics.com
Brands: 32, Airblaster, Agency, Anon, Arbor, Bakoda, Burton, Capita, Capix, Dakine, DC, Dragon, Drake, Electric, Flow, Forum, Giro, GNU, IS, K2, Level, Never Summer, Nitro, Northwave, Oakley, One Ball Jay, Premier, Protec, Raiden, RED, Rome, Salomon, Six Six One, Smith, SP, Spy, Superfeet, Technine, Vans, Von Zipper.
Location: Eugene, Oregon
Shipping Information: UPS in the United States
International Shipping Information: You cannot place your order online their website if it is shipped international. An order form must be completed and faxed or mailed to the store. However they cannot ship Patagonia, Burton, or Nixon products to destinations outside of the United States.
Return Policy: Return it within 30 days of delivery in its original, unused condition and receive a full refund. Must complete a return form with the return. Exchanges can also be done.
www.the-house.com
Brands: 24/7, 32, 5150, 686, Academy, Agency, Airwalk, Anon, Avalanche, Bonfire, Capita, DC, Drake, Electric, Evol, F2, Flow, Flux, Forum, Foursquare, Fusion, Grenade, Head, Heelside, Holden, House, Jeenyus, K2, Lamar, LTD, Liquid, M3, M6, Morrow, Nitro, Northwave, Option, Palmer, Planet Earth, RED, Ride, Rome, Rossignol, Salomon, Santa Cruz, Sessions, Silence, Sims, Smith, Special Blend, Spy, Technine, Triple 8, Union, Venue, Vans, Velvet, Version, Volcom, Von Zipper, World Industries.
Location: St Paul, Minnesota
Shipping Information: Fedex free economy ground shipping, express ground or air,
International Shipping Information: International Orders are shipped by Air Mail Parcel Post. A 153cm Snowboard is the maximum length to be shipped by Air Mail Parcel Post. All orders with boards over 153cm will be shipped FedEx. International Shipping Charges To: Australia, Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Greenland, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxemburg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, and Switzerland.
Return Policy: Within 30 days of the purchase of your order, you may return any product purchased from The House unused and in its original condition for credit or exchange.
www.tightboards.com
Brands: 32, 686, Academy, Agency, Arbor, Bataleon, Capita, Celsius, Coal, Dakine, DC, Dragon, Electric, Elevation, Endeavor, Flow, Flux, Forum, Foursquare, Giro, Gnu, Grenade, Holden, IS Design, Lib Technologies, M4, MBS, Mission Six, Neff, Never Summer, Nidecker, Nitro, Nixon, Nomis, Ogio, Palmer, Raiden, Reef, Rome, Roxy, Santa Cruz, Sapient, Signal, Skullcandy, Smith Optics, Special Blend, Spy Optics, Stepchild, Technine, Union, Vans, Vestal and Von Zipper.
Location: Greensboro, NC
Shipping Information: Usually ships UPS, free shipping in US, ships internationally except watches
Return Policy: All exchanges must be accompanied by an RA number. The RA number should be visible on the outside of the package or it will be refused. U.S. residents must call -1-888-760-4236. 10-6 Mon.-Fri. Eastern Standard Time to recieve an RA number and exchange instructions. All shipped items include RA paperwork. Outside of U.S., please email for instructions. Exchanges with no RA numbers will be refused at the customers expense
Please allow 1-2 weeks for returns to process and ship. All closeout item sales are final.
Reviews:
“Tightboards.com was killer last year. They’re super shitty this year. I think their sales are growing, but they’ve done nothing to compensate for the extra business, so the quantity is up and the quality is way down. I ordered a DVD last week, but never got confirmation e-mail. I checked my credit card and apparently the order was never placed (even though I was taken to the “your order has been successfully submitted” page). Maybe their website is busted, too? I’ve tried phoning repeatedly (both their 888 number and their long distance/local number). I only get a busy signal. They don’t reply to their e-mails either. Absolute night and day compared to last season’s customer service. Arild has far worse horror stories to tell of them this season. Avoid tightboards.com at all costs. “ 66 12/21/2006
“Well my union forces arrived fast in 2 days, but my bindings were in the original package with no padding or second box around it etc. (they had few small scratches) which I was kind of disappointed and also the bindings were put right by my mailbox out in the open where anyone could have stole them, and that’s their fault not the shipping company’s (they have certain agreements of where to put/not put the items). I’m lucky that i saw them when I was driving in the morning. Recently I also bought a jacket from them. I waited 6 days and no emails or calls so after 50 calls I finally got to talk with them, they said that it was out of stock (yes after even 6 days they didn’t tell anything about it) and they offered me my money back or 25$ extra and buy something from their website so I didn’t decide right away. I decided to get my money back but first I checked my credit card to see if they have even taken out money. I checked and I saw that they took money for 2 jackets not one (300$ both together), I think that was because of an error in the website and they told me that I didn’t have some important field filled out in the check out even thought I ordered from the same account I ordered my bindings from. Right now I have been trying to call them for the past 2 days and I literally have called them at least 100 times (not exaggerating) and still no respond, it just beeps away when I call them (I guess its busy but I don’t think so after I called them like every single second). Even when they’re automatic message comes up it says to type 40 for customer service, i type it and it plays some dumb music and goes back to the automatic message, you can go do it over 10 times. OH, I also did send them email after 2 days of waiting for my jacket, still no response. I think its ridiculous of how bad their support is and how they can’t manage anything. This sucks a lot!” avigo 12/20/2006
“They are one of the best online shops I have ever delt with, I order stuff from them all the time and have never had a problem, they can definitely be trusted.” creekride 9/29/06
“I just ordered a few things from tightboards last week. Been going on that site for couple years now, its the best place to go. I’ve gotten free shipping on everything too.” dirty jersey destroyer 9/29/06
“Bought bindings off them a last season, GREAT COMPANY!!! Awesome customer service and very freindly… I highly recomend them….” endless summer 9/29/06
www.trusnow.com
Brands: 686, Anon, Bonfire, Burton, Coal, Dakine, DC, Forum, Foursquare, Holden, K2, Oakley, Pro-Tec, RED, Ride, Rome, Salomon, Skullcandy, Smith, Special Blend, Spy, Analog, Billabong, Ezekiel, Gravis, Hurley, Imperial Motion, Nike 6.0, Nikita, Nixon, O’neill, Quiksilver, Roxy, Sanuk, Split, Vestal, Volcom.
Location: Clackamas, Oregon
Shipping Information: Orders are shipped same day if item is in stock and order is placed before 3pm PST.(Mon- Fri), UPS ships Mon-Fr and cannot ship to P.O, A.P.O or F.P.O. boxes. Most orders ship via UPS. We offer Free UPS Ground on orders over $50 (within the US), UPS 3 Day for $5 (see exceptions), UPS 2nd Day Air and UPS Next Day Air. Smaller items may ship via Postal Service, USPS Media Mail (3-14 business days) for dvds and USPS Priority (2-3 business days) for other smaller items.
International Shipping Information: Canadian Orders are available shiping methods are: UPS Canada Standard (shipping quote includes brokerage in the cost). International Orders are available, shipping methods are: UPS World Wide Expedited (2-3 business days). Please see website directions before placing order for international shipping. Some products cannot be delivered outside the US.
Return Policy:Products must be in original condition and returned within 30 days from date the product was shipped for a refund. Sorry, no exchanges. Follow website directions to return item. $5 flat fee return labels included with orders for US shipments only.
www.youthsheltersupply.com
Brands: 32, Academy, Burton, Capita, Forum, GNU, Grenade, Holden, Lib Tech, Nitro, M6Option, Rome, Roxy, Technine, Union, Volcom, Von Zipper
Location: Saint Cloud, Minnesota
Shipping Information: Does not say on website.
International Shipping Information: Does not say on website.
Return Policy: All returns must be accompanied by the original receipt / proof of purchase. All return claims must be made within two weeks (14 days) of original date of purchase. Returns are for store credit or gift certificate only, We do not accept any returns on worn or used items. All sales are final on “CLEARANCE” items,
www.usoutdoor.com
Brands: 686, Academy, Anon, Bakoda, Bonfire, Dakine, Dragon, Electric, Forum, Foursquare, K2, Lib Tech, Morrow, Oakley, Option, Palmer, Ride, Scott, Smith, Special Blend, Spy, Von Zipper,
Location: Portland, Oregon
Shipping Information: Orders of $40.00 or more receive Free Shipping if shipped via UPS Ground to a physical address anywhere in the contiguous United States. USOUTDOOR.com is located in Oregon, a no sales tax state. Therefore no sales tax of any kind will ever be added to your order, no matter where you live.
International Shipping Information: International orders will be shipped via UPS Worldwide. Orders being shipped UPS to Hawaii, Alaska or Puerto Rico MUST be shipped either UPS 2-Day Air or UPS Next Day Air only. Ground service is provides by The United States Post Office.
Return Policy: UNUSED ITEMS, with all of the original tags and packaging must be post-marked to us within 15 days of receiving your order for a full refund. We do not accept returns after 30 days.
www.waveravesnowboardshop.com/
Brands: 32, 686, Anon, Bern, Burton, Dakine, Dragon, Electric, Grenade, GNU, Lib Tech, Oakley, Option, Palmer, RED, Rome, Sessions, Steepwater, Volcom,
Location: Mammoth Lakes, California
Shipping Information: We ship anywhere in the United States. We do not ship to PO Boxes. UPS Ground shipping is 5 dollars for any orders up to 50 dollars. For any order over 50 dollars, UPS Ground shipping is free. UPS 2nd Day Air and UPS Next Day Air rates are based on your purchase amount (see charts below).
International Shipping Information: Contact Wave Rave.
Return Policy: Sale items are non-refundable.
Canadian Online Snowboard Shops
www.alternative113.com/shop/
Brands: 32, Anon, APO, Burton, Capita, Dakine, Dragon, Electric, Forum, Foursquare, GNU, Lib tech, Quiksilver, Rome, Rossignol, Roxy, Salomon, Sessions, Signal, Special Blend, Stepchild, Union, Vans
Location: Rimouski QC
Shipping Information: Alternative113.com uses the best carriers in the business to make sure your order arrives on your doorstep as soon as possible.Alternative113.com will select the best shipping option to ensure that your package is delivered on time. Your order status page will list your shipping carrier once your package is in transit. Sorry, we don’t ship orders on saturday or sunday, we are out riding or doing other fun stuff, and hopefully you’re doing the same! Alternative113.com offers free Canada Post ground shipping on all orders over $100.00. Two-day and Purolator Express services are also available for most of our products. Some products that are in stock at our warehouse can even be shipped same-day.
International Shipping Information: For international destinations, the free shipping offer is not available and does not cover any taxes, duties, or customs fees your country may charge you.
Return Policy: Does not say.
www.boardroomshop.com
Brands: 32, Atomic, Dakine, DC, Drake, Endeavor, Flow, Flux, Forum, Hammer, Morrow, Never Summer, Northwave, Option, Ride, Rossignol, Sessions, SP, Vans.
Location: Vancouver, British Columbia
Shipping Information: Canadian Orders will be shipped by Purolator or Canada Post Expedited Parcel depending on your order and location from our warehouse in Vancouver, BC.
International Shipping Information: “All of our prices are now in Canadian dollars. You may easily find out how much products cost in US dollars by going to a currency conversion calculator. All of our US shipments leave from our US warehouse in Blaine, Washington by domestic UPS or US priority mail delivery.”
Return Policy: Contact them, does not say on website.
Reviews
“I just got a snowboard from www.boardroomshop.com, and they were awesome! I called last week and asked about ordering an ’06 model of the board. He said he wasn’t sure he had the size and said he’d go check and call me back. Not five minutes later, he called back. Unfortunately, they didn’t have the size I wanted, but he told me the sizes they DID have that could work for me, and said if I wanted to go with an ’07 model that they would include an extra year warranty for free (on top of the 3 year that comes with the board). On Monday, I ordered over the phone and got to speak to a real person right away. He physically went and checked their stock to see if he had the board I wanted (and they did). Said he’d send it out that afternoon and that I should have it by Wednesday. Sure enough, I got it yesterday, with all of the warranty documents I needed and not a scratch on the board. And not paying for shipping is very nice, since it’s quite a large box it comes in (nicely protected)! These guys are AWESOME and I would definitely deal with them again.” cmo84 11/30/2006
“yes this company does rule. I ordered an Endeavor Live Series off there. No shipping cost, on GST because it was out of Province… cheap! The board showed up in 4 days and in perfect condition. I’m going to order some bindings from them tomorrow. Nothing better for Canada.” ceeb 12/5/2006
www.boardzone.com
Brands: 24/7, 32, 686, Airwalk, Anon, Arson, Atlantis, Avalanche, Bakoda, Burton, DC, Dragon, Drake, Drop, Flow, Forum, Foursquare, Grenade, Lamar, Liquid, LTD, M3, NFA, Nitro, Northwave Ogio, Option, Powderroom, Premier, Protec, RC, RED, Ride, RipZone, Sessions, Silence, Sims, Solo, Special Blend, Technine, , UvexVenue
Location: North York, Ontario
Shipping Information: UPS Worldwide Express Door to Door Service
International Shipping Information: Has US store online. Will ship anywhere in the world, they will email you shipping quote after you place order.
Return Policy: No hassle return policy. 30 days to return item for full refund or exchange. Item must be in original, un-used condition.
www.freerideboardshop.com
Brands: 32, 686, Airblaster, Bonfire, DC, Dragon, Electric, Forum, Foursquare, NFA, Option, ProTec, Ride, Special Blend, Spy, Technine, Vans, Volcom
Location: Penticton, British Columbia, Canada
Shipping Information: Does not say.
International Shipping Information: Does not say.
Return Policy: Should a product be found defective, you have a maximum of 30 days after date of purchase to return the item. All returns should be accompanied by a proof of purchase (invoice, receipt). Prior to returning a defective item the consumer must phone or e-mail our returns department to receive a return authorization number (RA#). This RA# must then be clearly written on the outside of the box which the item is returned in
www.ridersaddiction.com
Brands: Ogio, Spy, Technine, Currently sold out of snowboards.
Location: Does not say.
Shipping Information: All orders are shipped via Canada Post. Shipping and Handling charges for Canada are automatically calculated in during the checkout.
International Shipping Information: RidersAddiction.com offers several discounted international shipping options. Email them to find out shipping quotes.
Return Policy: Does not say.
Reviews:
“It’s a new Canadian board apparel shop that has some really sweet bindings/clothing at the best prices I’ve seen so far.” Freestylekallie 9/25/05
www.sourceboards.com
Brands: Burton, Dakine, DC, Forum, GNU, Option, Ride
Location: Canmore, AB
Shipping Information: We try to provide fast delivery by shipping within 2 days of your order. Orders are shipped from our warehouse by ground delivery service to arrive 3 to 5 days after leaving our warehouse. In the event of a delay, we will notify you by phone or email. See website for specific costs to Canada and US.
International Shipping Information: Items shipped outside North America to foreign countries require a quote from our shipping department. If you are ordering from overseas, please submit your order via the website. We will e-mail you a confirmation of your order, as well as a cost for the shipping.
Return Policy: If you are not satisfied with a Source purchase from our online store for any reason, you may return the product within 30 days of the purchase date.
www.theboardshoponline.com/
Brands: 32, Atomic, Bonfire, Burton, DC, Flow, Forum, foursquare, Ride, Rome, Salomon, Section, Special Blend, Stepchild, Vans, Volcom,
Location: London, Ontario
Shipping Information: We strive to process and ship all orders within 24 hours. Unless otherwise directed, Canadian & U.S. shipping is done via UPS ground. Prices are based on packaged weight. Delivery times vary with final destination distance but usually range from three to seven business days with in Canada or the U.S. All packages must be signed for and will not be left on doorsteps or in specified areas. Minimum Canadian and U.S. shipping charges: Air Mail $9.95 CDN (1 to 3 lbs), UPS Ground (1 to 3 lbs) $16.95
International Shipping Information: International shipping is done via UPS Air or Air Mail (some size restrictions apply to mail). Prices are based on dimensional weight. Delivery times vary with final destination distance but usually range from seven to ten business days with UPS. Unfortunately, mail cannot be tracked and times vary greatly. International Shipping rates are considerably more then domestic rates and have a base cost. We suggest combining orders to maximize the value of the shipping charges. Air shipping is via UPS. Prices are based on cubed weight of the package shipment. Mail and Air Mail are also offered as shipping options. Although considerably cheaper than courier service, delivery times are much longer and impossible to accurately predict. We do not recommend this option for overseas shipments or larger valued products. International shipments must pass through customs of the receiving country. This occasionally causes a slight delay that is entirely beyond the courier’s and our control. International shipments must clear local customs before entering the receiving country. We have no control or knowledge of specific countries importing costs, duties or taxes. The receiver is responsible for researching this and accepts subsequent charges of this nature.
Return Policy: no returns or exchanges will be accepted without a return authorization number. Please call to obtain this number.
European Online Snowboard Shops
www.blue-tomato.at
Products: Snowboards, Boots, Bindings, Outerwear, Goggles, Bags,
Brands: 32, Airblaster, Albin, Analog, APO, Atomic, Bateleon, Billabong, Bonfire, Burton, Dainese, DC, Deeluxe, Drake, Dupraz, Elan, Elevation, F2, Flow, Forum, Hammer, NFA, Nitro, Northwave, Oakley, Rad Air, RED, Rossignol, Roxy, Santa Cruz, Sapient, Sessions, SP, Spy, Special Blend, Vans, Volcom, Volkl, Von Zipper.
Location: Did not see.
Shipping Information: We now have a delivery charge scale depending on the destination of the order within the EU as some countries are more expensive to send to than others. Please refer to your country info page for the exact delivery charge rates to each country depending on the order value.
International Shipping Information: Delivers to a whole variety of countries, make sure you select your country on the website and the language will change to the country. For United States, Shipping is With DHL the delivery time is 24 hours and the shipping costs depend on the weight of the order. DHL charge is displayed on the last screen before order confirmation.
Return Policy: If you want to return an ordered product, please contact us. We will send you a special DHL code, which enables you to send the parcel back with a special tariff.
www.boardsonline.co.uk
Products: Snowboards, Boots, Bindings, Clothing.
Brands: 32, Atomic, Bonfire, Demon, Electric, Endeavor, Forum, Helly Hansen, K2, NFA, Option, Ride, Salomon, Santa Cruz, Snowpro, SP, Wild D
Location: Crawley W Sussex, UK
Shipping Information: We guarantee free delivery anywhere in the UK within 7 working days. If you need your gear quicker than that then either email us or give us a call and we will see what we can do. We will courier your gear, so think about where it has to be delivered to, as generally it will need to be signed for.
International Shipping Information: We only ship overseas with prior discussion and carriage is charged additionally via UPS.
Return Policy: Any items which are returned for refund or exchange must be received back at our mail order department within 14 days of receiving in a new and unused condition and with original packing intact, along with all receipts.
www.snowboard-asylum.com
Products: Snowboards, Boots, Bindings, Clothing, Beanies and Gloves, Goggles and Glasses, Bags and Packs, Helmets, Accessories
Brands: 32, 686, Agency, Albin, Analog, Bateleon, Bonfire, Burton, Celsius, Coal, Dainese, Dakine, Farmer, Flow, Grenade, Helly Hanson, Icon, K2, M6, Morrow, Northwave, Oakley, Palmer, RED, Ride, Rome, Roxy, Salomon, Section, Signal, Smith, Spy, Stepchild, Vans, Volcom, Volkl, Westbeach.
Location: Manchester, United Kingdom
Shipping Information: Snowboards over £300 in value (not sale items) are shipped free of charge within the UK, see website for specific information.
International Shipping Information: For international orders we can only send goods to the registered credit or debit card billing address. Contact for estimate.
Return Policy: Any items which are returned for refund or exchange must be received back at our mail order department within 14 days in a new and unused condition and with original packing intact, along with all receipts and the fully completed Returns Form.
www.twoseasons.co.uk/
Products: Snowboards, Boots, Bindings, Outerwear, Goggles, Bags, footwear, clothing, accessories
Brands: 32, ACG, Adio, Analog, Animal, Anon, Atomic, Billabong, Bonfire, Burton, Coal, Dakine, DC, Foursquare, K2, O’Neill, Nikwax, Nixon, Northface, Oakley, Quiksilver, RED, Rome, Roxy, Salomon, Scott, Skullcandy, Smartwool, Techine,Vans, Volcom
Location: 13 Two Seasons stores are located throughout the Midlands stretching North with our new Derby store and into East Anglia with our Cambridge store.
Shipping Information: Two Seasons will dispatch your purchase within 2 – 5 working days. You will be sent an e-mail notification of dispatch. If for any reason we have a delay in being able to dispatch your items we will contact you by e-mail or phone. If you require delivery sooner then please contact Website enquiries on 0800 970 8646 or info@twoseasons.co.uk We may be able to provide a faster service for you for a small additional charge. If there is no-one home at the supplied delivery address, you will be left a calling card where you can arrange a re-delivery or pickup from your local post office or depot. Delivery Charges: Mainland UK All Orders= £3.50. Highlands & Islands = £10 Postage and packaging for all orders.
International Shipping Information: Please note delivery outside the UK is not currently available.
Return Policy: We hope you are pleased with your on-line purchase, but if for some reason you need to return an item this must be done within 21 days. Any items which are returned must be received back at our mail order department new and unused, with original packaging & labels attached in a re-saleable condition. Please contact Website admin at info@twoseasons.co.uk or 0800 970 8646 for a returns authorisation code and returns address. If you are returning a faulty item carriage will be refunded, Web admin will advise on how the refund of carriage will be made. (Your authorisation code and order number must be shown on the outside of your returned package)
Marc
June 6, 2008 at 5:46 amI buy stuff from Eternal semi-regularly, in fact I’m wearing a grenade hoodie I bought from them right now. Were it not for the brokerage fees when shipping to Canada, I would shop there way more.
Boardzone isn’t too bad, although now it’s affiliated with West 49 so they mostly cater to the greatest common denominator making it harder to get high end gear.
Anonymous
June 9, 2008 at 6:32 pmgood job stealing this from snowboard.com
Shayboarder
June 9, 2008 at 7:44 pmI didn’t steal anything since I’m the original author of it and the one who did the research for it. Here is the original list of online snowboard shop that I did and then Christofski posted for me when we needed a new version.
http://snowboard.colonies.com/forums/topic/12553/
This list is for everyone, not just snowboard.com
Milestone
July 22, 2008 at 2:17 pmThanks for the write up we really appreciate it!
bubba
Joe Vapor
September 26, 2009 at 2:41 amThis is a great list. Are you going to update it for the 2009/2010 season?
Shay
September 27, 2009 at 6:22 pmGood question Joe, I love this post and It’s been a while since I’ve updated it. Once shops have their inventory updated for 09-10, probably October/November I’ll look to update it.
snowboard accessories uk
November 23, 2009 at 10:37 amdo you have a facebook group?
Shay
November 23, 2009 at 6:46 pmYep I do! It’s http://www.facebook.com/shayboarder
Snowboarder
November 4, 2010 at 8:59 amgreat article, i will keep checking for the latest version. Cheers